Skip to main content

Support

Need help with Knowii Voice AI? I'm here to assist you!

Before Reaching Out​

Before contacting support, please check these resources:

How to Get Help​

Email Support​

For direct support, email me at:

support@knowii.net

I respond personally to all support requests. No ticket systems, no chatbots - just direct human support from me.

Knowii Community​

Join the Knowii Community to:

  • Ask questions and get help from other users
  • Share tips and best practices
  • Request features and provide feedback
  • Stay updated on new releases

Visit the Knowii Community

Look for the space dedicated to Knowii Voice AI to connect with other users and get community support.

Report Issues on GitHub​

Found a bug or have a feature request? Report it on GitHub:

GitHub Issues

When reporting an issue, please include:

  • Your operating system and version
  • Knowii Voice AI version
  • Steps to reproduce the problem
  • Expected vs. actual behavior
  • Any error messages or logs

Documentation Feedback​

If you find errors or have suggestions for improving the documentation:

Create a Discussion on GitHub

Response Times​

  • Email Support: I aim to respond within 24-48 hours on business days
  • Community: Response times vary based on community activity
  • GitHub Issues: I review and triage issues regularly

What to Include in Your Support Request​

To help me assist you more quickly, please provide:

  1. Your environment:

    • Operating system (Windows 10/11, Linux, macOS)
    • Knowii Voice AI version
    • AI model being used

  2. The problem:

    • What you were trying to do
    • What happened instead
    • Steps to reproduce the issue

  3. Screenshots or logs (if applicable):

    • Error messages
    • Settings screenshots
    • Log files (see below for how to find them)

How to Find Log Files​

Log files contain detailed information about what the application is doing and can be crucial for diagnosing issues.

Windows:

Log files are stored in:

C:\Users\<username>\AppData\Roaming\knowii-voice-ai\logs\

Replace <username> with your Windows username.

Quick Access: Press Win + R, type %APPDATA%\knowii-voice-ai\logs, and press Enter.

Look for files with .log extension in the logs folder. When reporting an issue, please include the most recent log files.

Note: See the Application Data page for more details about where Knowii Voice AI stores all its data.

Additional Resources​

I'm committed to providing excellent support and helping you get the most out of Knowii Voice AI!